To grow your business, you have to master your customers’ experience of your product or service. The way potential customers find out about you—and the reputation you build for yourself in the process—varies from industry to industry.

You will need a positive brand reputation that establishes authority, builds consumer trust, and drives sales. Your brand reputation is built through consistent, authentic communication with your customers in the spaces they are already using.

Let’s take a look at how you can use Online Reputation Management (ORM) to improve your brand reputation. 

1) Perform an Audit

An audit is the starting point to any attempt at ORM. You need to know your online reputation before you can make any improvements. This means understanding what’s already out there and what’s being said about you.

A review of your Google search results will give you an idea of what content about your business has been shared. Additionally, you’ll want to check for “bad reviews.” You’ll also want to evaluate the tone of the content and determine the intent of each piece. 

2) Plan an SEO Strategy

Content marketing is one of the best ways to make sure that what you want people to know is what they’re hearing. You can also increase your chances of showing up in organic search results by creating quality content and optimizing it for search engines.

Successful SEO takes a lot of planning and preparation. It’s easy for your strategy to get out of touch with your business objectives, so be sure to keep your goals in mind when developing your content.

3) Keep Track of Your Social Media

Like your website, social media represents your public persona. It’s important to be active on the networks you choose and to connect with a wide variety of your customers. In this case, the value of social media is the two-way communication it allows. It’s a chance to directly connect with your customers and build relationships.

If you don’t want to manage your company’s social media directly, consider hiring someone who can. This person can then build trust, positive relationships with your customers, and engagement by responding to questions and comments.

4) Generate High-Quality Content

The content you feed your customers needs to be high-quality. This is critical for your ORM strategy. Your content should answer your customers’ frequently asked questions and give them a reason to stick around.

A well-constructed website with valuable content is the foundation of any ORM strategy. It helps you control the message that your customers receive. It also helps you generate new leads and nurture relationships.

Benefits of Online Reputation Management

The benefits of ORM are pretty straightforward: it helps you control your brand’s reputation, correct any errors, and build positive brand awareness.

If you want a successful business, you need a strong brand reputation. Your brand reputation is how your customers and potential customers perceive you, and it is what will define your business. When you control your brand reputation, you control the way you are perceived.


ORM is an essential part of any business plan. In today’s digital world, your customers are listening. You might not see them shouting from the sidelines, but they are definitely there. Whether your brand is new or established, it’s important that you make your presence known and that you have a unified message.

Evaluate your content plan and become better at online reputation management with the help of Silo Hill Media. We offer digital marketing services in Boise to boost the strength of your online presence. Get in touch with us today to learn more.